Sorry about that! If you’ve received this message within 48 hours of ordering, close this tab and select “Refund Please!” to continue! If it’s been after 48 hours of ordering, include your order number so we can investigate–if the model has deleted the clip, there’s unfortunately nothing we can do. But, if there’s a glitch with their listing, we can troubleshoot to get it fixed and get you the file/s! 🙂